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Job Category : | Digital marketing |
Company Name: | Restaurant Brands International |
Position Name: | Manager, Restaurant Digital Customer Experience, Popeyes |
Location : | Miami, FL |
Job Description : | About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. Job Title: Manager, Restaurant Digital Customer Experience, Popeyes Function: Digital Marketing Location: Miami, FL Job Overview: Popeyes is in the midst of an exciting digital transformation. With the fast-emerging digital environment and our guests expecting more from us every day, this team is focused on innovation across the customer journey in and outside our restaurants, identifying the most meaningful opportunities for our guests, and developing capabilities to bring them to life. We do this in partnership with our Consumer Tech teams and markets around the world. The Digital Marketing team’s mission is to advance the Popeyes brand by deepening our position in our core markets, strengthening customer engagement and enhancing paths to purchase by delivering exceptional digital experiences. Within the Digital Marketing team, the Digital Restaurant Experience position, will be responsible for building an industry leading customer experience within the Popeyes Restaurant. You will be the voice of the physical customer experience throughout the organization and closely partner with Product, Technology and others to ideate, build and deliver best-in-class experiences throughout the customer journey. You are a seasoned leader with experience orchestrating thoughtful, data-driven digital experiences that drive brand awareness, accelerate purchase decisions, deliver innovative experiences that keep the customer experience top of mind and drive satisfaction and sales. Reporting to the Sr. Manager, Restaurant Digital Customer Experience, you will play a critical role moving Popeyes forward on our journey to deliver exceptional omnichannel integrated experiences to the delight chicken lovers everywhere. If you have a proven track record of using data and technology to build best in class customer experiences in QSR or fast casual dining, we want to hear from you. Key Responsibilities: Drive forward and define a roadmap for the millions of customers who interact with our digital menu boards to meet business goals, improve user experiences, drive KPIs and achieve technical wins. Required Skills: Bachelor’s and/or Master’s degree Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. #LI-Hybrid |
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