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| Job Category : | Digital marketing |
| Company Name: | Indegene |
| Position Name: | Senior Account Manager |
| Location : | New Jersey |
| Job Description : | Indegene is looking for a passionate individual who is responsible for management of relationships with existing clients (brand managers) and building new relationships with potential clients (brand managers) for an engagement with a large pharmaceutical company. As a brand liaison, you will: Drive uptake of Indegene’s content production services for the assigned brands by building a trusted advisor relationship with the client and ensuring that clients derive maximum value from our services. Work closely with clients to identify needs including content & creative design changes, workflow approvals etc. Be the Indegene SME for the client and recommend the right solutions for their needs, work closely with operations teams, and deliver on a delightful client experience. Responsibilities Client Engagement & Relationship Single point of contact for the assigned client contact(s)/ brand manager(s) To coordinate with the brand managers/ client and agency contacts & build effective relationships with them by understanding their requirement. Communicate effectively on scope, timelines, and processes. Be a part of all calls and facilitate meetings with status updates and direction. Manage client expectations. Anticipate client-side bottlenecks in plan execution and propose solutions to clients or production teams in advance through effective communication. Ensure a deep enough understanding of clients’ individual experiences to predict and solve potential issues before they become problems Consultative selling Understand client requirements and recommend the right Indegene solution New marketer on-boarding: Building relationships with all clients allocated and positioning Indegene as the ideal partner for the marketers to support digital content production through consultative partnership spirit Consult with marketers and agencies and educate them on best practices Develop a trusted advisor relationship with key stakeholders –internal and external Program Management Understand client requirements and present (verbally/in-writing/via work-flow tools) the Client’s/Agency’s requirements/feedback/ effectively, logically and concisely Secure assets, conduct review meetings and obtain and document feedback from the client to ensure timely completion of projects Effective collaboration with Indegene’s onshore (US & Mexico based) & offshore (Bangalore-based) operations team, SMEs to ensure timely and successful delivery of our solutions according to client objectives and timelines. Communicate, navigate, and reset expectations with regard to client information/ requirement/ messages to the operations teams for efficient execution To ensure all paperwork (budgets, timelines, briefs, creative submissions etc.) is maintained accurately and kept up to date Responsible for ensuring that all projects move through the production process effectively and efficiently Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Preparation of presentation communication decks for internal and external stakeholders Forecast and track key account metrics (e.g. quarterly revenues and annual forecasts) and prepare reports on account status Responsible for day-to-day budget management, monitoring all job costs, and obtaining approval before spending is committed Make account reports every month for number of projects executed and pipeline Skills & Experience: Basic Qualification: Education: Graduate or Postgraduate with or without MBA or a foreign equivalent Experience: This position requires at least 8 years of experience in a related position with a bachelor’s degree or equivalent in Marketing, Communication Experience in Digital Marketing/content creation or production (preferably in pharmaceutical industry) Willingness to work in an Onsite-Offshore model Desired profile: Strong human skills – effective communication, listening, complex problem solving, ability to have difficult conversations and effective confrontations. Must have strong written and oral communication / presentation skills and proficiency in MS Office. Proficient in problem solving, project management, cross-functional collaboration, and stakeholder management Knowledge and experience in pharma digital marketing, marketing technologies and regulatory landscape is highly desired Ability to take initiatives with excellent interpersonal skills Resourceful, tenacious, and capable of being calm and decisive under pressure Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships Ability to single handily drive initiatives and manage team’s activities Exceptional time management skills including the ability to handle multiple clients with changing priorities Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations Trave requirements – Up to 15% once business travel returns About Indegene: Indegene is a strategic solutions partner to several of the Top 50 life-sciences and healthcare organizations worldwide. We help global healthcare organizations address complex challenges by seamlessly integrating analytics, technology, operations and medical expertise. We offer Medical, Marketing, Risk, Healthcare Quality, Clinical Effectiveness, and Care Management solutions through a comprehensive portfolio of solutions and technology platforms. With offices in the United States, Canada, United Kingdom, China, Australia and headquartered at India, Indegene can partner globally with clients; leverage a global talent pool of clinicians, technologists, creative specialists, domain experts, and business process specialists; deploy global infrastructure assets; and harness global healthcare knowledge to solve complex industry challenges. To build on our success, increase our share of the market and drive innovation for non-linear growth, we are looking for a passionate people with an entrepreneurial mindset, innovative with an ability to work in fast paced environment and collaborative to work with global teams. For more details about our capabilities, visit us at www.indegene.com |
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