| Job Description : |
Are you passionate about knowing where your food comes from? Do you believe in the power of social media to build trust through transparency? Is gifting your love language? If you found yourself nodding “yes!” to those three questions, the role of Community Manager at Vital Farms might just be for you. We’re on the hunt for someone to help us deliver a world-class customer experience that surprises and delights our consumers every day and in every way.
At Vital Farms, we exist to improve the lives of people, animals and planet through food. While we’re known for our pasture raised eggs – giving our hens 108 square feet to roam and calling bullsh*t on terms like cage-free and free range – the truth is we’ve got big plans to do so much more. We give a cluck when it comes to improving the food industry, one ethically-sourced ingredient at a time, and we’re building a team to help us do just that.
If that sounds like something you care about too, let’s talk about how you can bring people together and be a part of Where Honest Food is Raised as our new Community Manager.
Reporting to the Consumer Engagement Manager, you’ll be a voice of the Vital Farms brand, connecting with consumers across multiple touchpoints, including email, social media, phone and good old fashioned snail mail. In addition to answering questions like “What’s the best way to soft-scramble eggs?” and “How can I thank the farmer who made my breakfast possible?” you’ll also get to share witty quips, quotes, and egg-cellent puns with our community of Hen-thusiasts. (See what we did there?) And if gift giving is your love language, then this job might just be for you. You’ll have the opportunity to surprise our loyal consumers with cartons of eggs, Girls on Grass tees, and so much more.
Organized, self-motivated, and fast on your feet (and fingers), your passion for community building will help us build trust and create meaningful connections with our consumers.
What You’ll Do:
Respond to inquiries across all communication channels, alongside community management team, while engaging our consumers in a captivating and authentic way
Identify trends in community conversations and deliver unique insights that will help us improve the Vital Farms consumer experience
Identify brand opportunities by gathering inspiration from the latest social media trends and capitalizing in authentic and genuine ways
Collaborate with our content team to identify common consumer inquiries that we can hatch into valuable, helpful, or intriguing new content
Advocate for Vital Farms with passion! Immersing yourself in our business and focus on sustainable agriculture and animal welfare practices will be critical to success in this role
What You Bring to the Table:
First, you bring a passion for ethically-sourced, nutritious food and purpose-driven brands.
Bachelor’s Degree in Marketing or Communications, preferred
Proven success in customer service, community management or social media for a brand or agency (1+ years)
You thrive while engaging and building online communities, cultivating meaningful conversations, and driving brand loyalty with personal touchpoints
You’re a team player and you’re willing to work unconventional hours within a 40-hour work week to meet the needs of the Community Management team
Excellent organizational skills and attention to detail
Stellar interpersonal skills to effectively communicate cross-functionally across the organization
You believe “we” is greater than “me”. You believe in the power of teamwork and celebrate the work of others before your own.
You give a sh*t. About the animals. About relationships. About keeping things real. You believe in acting like an owner and making Vital Farms a place to be proud of.
You hold yourself to the highest standards and you strive to improve yourself and others each and every day, even Saturdays.
You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
Honest conversations don’t ruffle your feathers and you don’t walk on eggshells. If you see something in the organization that can be improved, you’re not afraid to speak up and you expect your colleagues to do the same.
What We Bring to the Table:
A fast-paced, energetic, remote environment with passionate people who are leading a movement to bring ethically produced food to the table
Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few)
Company-wide bonus program; when we succeed together, we celebrate together
Generous retirement contributions: 401(k) + 3% Contribution from Day 1
Free eggs, butter, and ghee, along with friends and family discounts
Fun team SWAG that will make you the talk of the town
Professional development opportunities and an amazing team dedicated to your growth
Who We Are:
Vital Farms is a Certified B Corp that sources and markets delicious, high-quality, ethically-sourced egg and dairy products nationwide. We started on a single family-farm in Austin, TX in 2007, with 20 Rhode Island hens and a drive to raise the standards in sustainable agriculture. Today, Vital Farms is THE leading producer of pasture raised eggs, partnering with more than 250 family farms, and selling into over 18,000 grocery stores around the country. We believe that a healthy bottom line is the result of healthy business practices, and we care deeply about supporting all our stakeholders. This includes our crew, our consumers, our retailers, and of course our happy hens and contented cows. In short, we exist to improve the lives of people, animals, and our planet through food.
Next Steps:
Shortly after you complete your application, you’ll receive a follow-up email elaborating on any potential next steps in our process. If you don’t immediately receive said follow-up email, we would highly encourage you to check your spam filter!
In order to fulfill Vital Farms mission to “bring ethically produced food to the table,” we seek to build teams that leverage diverse perspectives to create a welcoming and innovative environment that is committed to the principles of equal employment opportunities.
To that end, we make employment decisions based on qualifications, merit, and business need. Vital Farms does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by law. |
